Secrets of the hotel trade | The Daily Star
12:41 AM, April 10, 2015 / LAST MODIFIED: 12:11 AM, August 03, 2016

Secrets of the hotel trade


The hospitality industry has become a centre of attraction for youngsters these days due to various impeccable benefits related to this field, including up to four bonuses throughout the year besides the above average salaries. Hotel management is a part of this huge and wide industry, and involves management of all hotels' assets and other elements for a smooth working of the hotel.

Students who pursue a Bachelor’s or Master’s degree hotel management have to pursue traditional business courses to establish a solid foundation for various hospitality specialities. Students then choose an area of emphasis, such as catering, gaming, sales and marketing, restaurant management, etc. but the scope is limited in institutions within Bangladesh.  Army Hotel Management Institute, National Hotel and Tourism Training Institute, and Bangladesh Skill Development Institute offer various programs and qualifications for those interested in a career in this sector. However, it is recommendable to pursue an education abroad if you’re really serious about advancing to a high-up management position in a reputable organisation. While the Lausanne Hotel School in Switzerland is the dream institute for any starry-eyed hotelier in the making, universities throughout all of Europe, Australia and North America provide brilliant opportunities in grad and undergrad studies.


There are many job levels in the hotel management hierarchy, from administrative to executive to operational. The administration exercises maximum power and authority and all the administrative decisions are taken under their consideration; it usually consists of the General Manager or the Hotel Manager who takes care of the hotel on a day-to-day basis, overlooking staff and customer care. The Assistants to the GM works on an executive level and may serve as the in-charge in his superior’s absence. Departmental Directors serve on the operational level in diverse areas such as housekeeping, revenue management, security, food and beverages, and events.


One of the main attractions behind a career in this field is its demand abroad. Many places, especially in Asia, provide generous salaries and services to employees in this sector. As Geir Sikko, Pre-Opening GM over at Radisson Blu Chittagong puts it, “One of the biggest challenges is to find 100% qualified staff.”

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