Samsung Electronics launches service vans
Samsung Electronics Bangladesh recently launched two service vans for customers in Rajshahi and Rangpur who bought Samsung Home Appliances through brand shops and authorised distributors.
Once service issues are registered with customer care centres, the vans along with engineers will move to customers' homes at eight locations of Rajshahi and nine of Rangpur, the company said in a statement yesterday.
The Samsung authorised
showrooms are Fair Electronics Limited, Transcom Digital, Electra International, Rangs and Singer.
Launching it at the company's head office in Dhaka on Monday, Seungwon Youn, managing director of Samsung Electronics Bangladesh, said, “Samsung is working relentlessly to ensure highest customer satisfaction with its innovative products and best in class after sales service.”
“This initiative is the first of its kind in Bangladesh for home appliances and we plan to launch similar initiative throughout other remote areas.”
Arshad Huq, chief operating officer of Transcom Electronics; Yeamin Sharif Chowdhury, head of Business, and Tanveer Shahed, head for customer satisfaction at Samsung Electronics, were also present.