GP subscribers face service disruption
Mobile phone operator Grameenphone's customers have been facing disruptions in accessing a few services since Saturday night.
A huge number of voice and data users of the market leader could not activate services using three of its most used mobile applications -- My GP App, Flexi Plan and Web Channel.
Customers also complained through Facebook and other social media platforms that those who used USSD (unstructured supplementary service data) could not activate or deactivate different packages from around 11pm.
As of May, Grameenphone had about 6.87 crore active customers, half of whom use internet services. Almost all of those availing internet are now using the three applications to choose services and learning about updates.
Yasir Azman, deputy chief executive officer of Grameenphone, acknowledged the problem through a video message yesterday morning. He apologised to customers for the inconvenience.
He, however, added that the customers of other data and voice services were not facing any problems.
In a statement in the evening, Grameenphone said select customer services were affected due to a technical disruption in their system.
“All services are back online thanks to the earnest efforts of the Grameenphone team,” said Sayed Talat Kamal, head of communications of the operator.
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