Poor customer service
On 31st December 2010, I went to the Shahjalal Int'l Airport to see off one of my family members who was going to USA. Some passengers there were complaining about our airport services. There was a senior US citizen among them who told me that in no international airport in the world they have to pick up their own luggage except for this airport. This is hard for the aged persons.
The authorities concerned should take immediate measures to improve their customer service.