DESA control rooms
The capital experienced the first Kal Boishakhi storm which caused some damages and inconveniences to the city dwellers, one being the failure of electricity. I live within the jurisdiction DESA's Shyamoli Control Room. Soon after the rain stopped I started contacting the Shyamoli Control Room to lodge a complaint of electricity failure. The first problem I faced was to get the telephone line as the control room has only one number, i.e. 9146043. Anyway after re-dialling for about half an hour, I got the line and lodged the complaint. The officer on duty informed me that it might take a few hours before they could restore the power supply. Then after a few hours the electricity came but unfortunately the voltage was very low. Again after trying for quite some time I got the line and complained about the low voltage. This time, the duty officer told me that it would again take some hours to mend the fault as the number of complaints were so high and their men are attending one by one. Mentionable that the control room has only a limited number of technical manpower plus emergency vehicles.
Anyway, the low voltage was put back to normal voltage at around midnight. Of course the duty officer very politely answered to my follow up calls and sincerely took measures to restore our electricity. Although it took more then six hours to get back the normal electric supply but the duty officer and others in the Shyamoli Control Room deserve our appreciation and thanks for their sincere efforts.
Meanwhile, I would like to request the authorities to provide some more telephone connections (including wireless phones), technical manpower plus emergency vehicles not only to Shyamoli Control Room but all the control rooms of DESA in the capital.
Comments