Due to our busy daily life, we are now-a-days relying on growing online business. Products and services like dress, shoes, food, cosmetics, medicine, electronics, home appliances, car, house etc. can be found on internet to purchase. Availability and multiple options to choose the desired product out of hundreds of required product and having the facility of home delivery service have made people like to shop online rather to go shop physically.
Nonetheless, apart from these facilities, there are some hindrances of online shopping. Specifically, there is no guarantee of the product quality. Anyone can set up e-commerce website and there are many fake websites which can expropriate customers' money. Sometimes, it delays to deliver the goods. Moreover, as it is a common criterion of online shopping that, one must have to give his or her phone number and address which is ones very personal information thus there are more possibilities of abusing of one's personal information and privacy.
Altogether, the fact is that, there is no precise code or laws that can be exercised directly by the consumer who faces trouble regarding product quality, service reliability and their personal information security while doing online shopping. Whereas in UK there are four important Acts, directives and laws that one must comply with if he or she is selling goods or services online. They are the Electronic Commerce (EC Directive) Regulations 2002, the Data Protection Act 1998, the Distance Selling Act 2000, and ICO Cookie Law. Likewise, in Australia, they have Privacy Act 1988 which cover this area.
The writer is a Student of Masters in Criminology and Criminal Justice, University of Dhaka.