Contact magistrate, police right away: CAAB chairman
Civil Aviation Authority of Bangladesh (CAAB) Chairman Air Vice Marshal M Mafidur Rahman yesterday assured that immediate action will be taken if any passenger faces harassment or suffering at Hazrat Shahjalal International Airport (HSIA).
The CAAB boss made the remark at a public hearing programme on improving the standard of service to passengers at HSIA.
Top officials of HSIA and different airlines were present at the programme to give prompt reply to complaints.
Delay in collecting luggage, baggage getting lost, and theft of valuable items from suitcases are common allegations by passengers who have travelled through HSIA.
The CAAB chairman requested passengers to get assistance from executive magistrate or members of law enforcement agencies at the airport if they face these issues.
“We want safe journey. We want safe airport. But sometimes people like us face different types of sufferings,” said Shahidul Alam, a Saudi-bound passenger.
In reply, the CAAB chairman said, “Sufferings of passengers have reduced in recent times. We are working sincerely to reduce it further. Apart from some exceptions, we have brought positive change in the service quality.”
The CAAB chief said, “We have installed CCTV camera at different points of the airport for monitoring.”
He also said, in recent times passengers are getting their luggage within 25-45 minutes.
“We have installed complaint boxes at different corners of the airport, and we take immediate measures on the basis of complaints received in the boxes,” he also said.
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