I live overseas and travel to Dhaka quite frequently. Despite all the constraints, I am very hopeful about the prospect of Bangladesh. This has been driven partly by the entrepreneurship of the private sector. Unfortunately, our retail business sector is still far behind in their treatment of customers.
I had a recent experience at the Mr. Baker confectionary store in Baily Road. I went to the store to buy some bakery products. The store was open and the employees were busy counting their new shipment. They refused to serve us and told us to come back later. I told them that they should have put up a "closed" sign if they didn't want to serve the customers at that time. The employees were rude and didn't care as a number of customers came and were denied service.
In Bangladesh, the idea of a 'repeat customer' has not yet sunk in among our retail stores. They don't realise that if they treat a customer well and with dignity, he/she will return to the store for repeat purchase. Unless our retail store employees develop that attitude, they won't be able to serve their customers better.