Good move
On TV and on newspaper we see the news “CA becomes accessible by email” and the CA's press secretary has said that the CA would establish contacts with complainants and give replies.
None of the government departments ever care to reply to citizen's woes ! It is necessary to appoint an Ombudsman so that all complaints against utility service providers can be heard. Interestingly, WASA is sending water bills every month but no water!
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