Robi fined Tk 4.1 lakh for three false offers

A government agency yesterday fined Robi Tk 4.10 lakh for duping three customers through different offers -- the second time that the mobile operator was penalised.

The Directorate of National Consumer Rights Protection (DNCRP) slapped the penalty on the operator after the hearing on customers' complaints, said Shaheen Ara Momtaz, the deputy director of the agency. On February 11, a customer named Shohag recharged Tk 98 to take an offer of the operator that promised him 1.5 GB of data. However, he received only 1 GB.

After getting the evidence the DNCRP fined Robi Tk 2.50 lakh, Momtaz said.  “The customers also placed complaints through the operator's call centre but they got no response. That's why they are facing this fine.”

Another customer Md Saiful on February 13 was charged Tk 28 for an offer to watch movies all day through a specific link. When he clicked on the link, he found no content.

For this, the DNCRP fined Robi Tk 1.50 lakh. Against another complaint the directorate fined Robi Tk 10,000.

A Robi representative was present in the hearing. “Customers will get 25 percent of this fine according to the law,” Momtaz said.

She also directed Robi to pay the fines within the next five days. The Daily Star contacted Robi for comment but they did not oblige.

Grameenphone and Banglalink also faced fines in the last few days for such offence.