EC's failure

The Election Commission had earlier announced over TV and radio, that provisions would be available at polling centres for the elderly and handicapped voters, however this was just a hollow statement from the EC, as I could not cast my vote at our polling centre at BIT School in
Gulshan. Because of a spinal injury I cannot climb stairs, though I can slowly walk unaided!
Unfortunately, the polling booth for ladies at BIT was located on the first floor with only access by a narrow stairs with many steps. It is impossible for me to climb these steep steps. Despite my husband and my daughter who voted there appealing to the returning officer and to the officer at the temporary EC camp office at Road-40 at Gulshan, nothing was done. It prevented many like me who are physically challenged, and those who cannot walk, but use a wheel chair, from casting our legitimate vote; which is our fundamental right! The returning officer at the centre regretted that he could do nothing as he was bound by the EC's directions and could not make any changes whatsoever!
All it needed was to have a polling booth at the ground floor level for the elderly and physically challenged persons, and all those who are in wheel chairs to enable them to cast their votes. Unfortunately, the EC's indifference and inaction on this matter was unexplainable! Instead of helping voters, their rigid stand prevented many legitimate voters like me from casting our votes and it seemed that the EC couldn't care less!
To sum up, while the EC publicly stated that facilities would be provided for meeting such needs, the fact was that the simple provision of a polling booth at the ground floor was not made! It only reflects that they were totally indifferent to the needs of the elderly and physically challenged voters.
Can the EC say why this simple arrangement was not made?