Daraz set for ‘Eleven Eleven’ campaign

Online marketplace Daraz Bangladesh has taken preparations for the biggest one-day sale campaign "Eleven Eleven" to keep its promise to present with the best customer and seller support.

To make the campaign a success, it has also taken a number of initiatives, including the recruitment of more than 400 customer and partner support executives.

The new batch of executives have boosted the pipeline of Daraz's Customer Service and Partner Support Center units, which are acknowledged under the name– "Delight Squad" with the tagline "Always Here For You", said a press release.

The employees have also been equipped with all necessary information to deliver a prompt response to queries and log complaints whenever necessary to streamline the channels.

"On this year's 11.11, we shall present our shoppers with the ultimate ease and fun of shopping," said Farhana Rafiq Uzzaman, chief customer officer of Daraz.

In addition to such foolproof preparation, Daraz's own smart chatbot "DAZ" shall remain on standby with all its features to support customers with all the information regarding the "11.11 Campaign" tractions, and prepayment offers round the clock.