BB launches mobile app to hear complaint

Financial Integrity and Customer Services Department (FICSD) of Bangladesh Bank (BB) today introduced mobile app to ease the procedure of filing compliant of clients.

BB governor Fazle Kabir launched the app during the unveiling ceremony of FICSD's annual report for fiscal 2016-17 at ANM Hamidullah conference room in BB headquarters.

From now, people can file complaints using the app alongside the existing system.

The report showed that FICSD received a total of 3,521 complaints during the period, of which 1,362 complaints over phone while 2,164 complaints in written.

All of the complaints have been settled, and 40.53 percent of the complaints were related to general banking.

The report is available on BB's website. Besides, the mobile app dubbed "BB Complaints" has to be downloaded from google play store.