NBR to streamline field office operations

The National Board of Revenue (NBR) is going to formulate a policy for monitoring its field offices across the country to streamline their operations and thus help taxpayers pay their taxes in a hassle-free environment.
A 4-member committee has been formed in this connection with NBR Member (Customs Admin) Farid Uddin as its convener.
The other three members are NBR Member (Tax Admin) M Ashraf Uddin, IRD Deputy Secretary Gyan Ranjan Shil and IRD Senior Assistant Secretary M Mafizul Islam.
The decision to form the committee was taken at the monthly coordination meeting of the IRD on Sunday. The committee will submit its draft policy within the next 10 working days.
When contacted, a member of the committee told the news agency that monitoring is imperative to infuse dynamism into the field-level offices. “It's often seen that the field-level offices don't pay attention to urgent letters that go to them,” he said.
He said it is also seen that taxpayers have to visit a field office for over 10 days for getting a very simple job done although it needs only 10 minutes to give a solution to that.
The committee member alleged that some officials at the field level also fail to show up at their workplaces by 9 am although there is a strict government directive to attend offices just before 9 am.
“This tendency is relatively higher among the field-level officials and the aim of formulating the policy is to deal with the problem with a strong hand,” he said.