Fares must be fair

There was a time when ride sharing services were meant solely for the convenience of its users. Lately, it is no longer the case. Drivers from popular ride sharing services recently started behaving like the existing CNG-run auto-rickshaw drivers in Dhaka. According to the rules set by the mobile application, the drivers are not allowed to ask for more than what the application decides, based on its algorithm.

Unfortunately, a significant number of cases began to come under the spotlight where the drivers unjustifiably demanded two to three times more than the actual prescribed fare. This clearly jeopardises the formal pricing system. Also, it has a rather negative impact on customer demand, whereas customer service should be the topmost priority for these kinds of services. Such disappointing incidents occurring frequently have left the customers extremely disconcerted and exasperated. Hence, necessary measures should be taken immediately in order to put an end to the unexpected problems regarding the ride sharing services.

Afisa Ali Diya, East West University