Bangladesh Telecommunication Regulatory Commission (BTRC) is going to use social media platforms such as Facebook and Viber, among others, to receive complaints from the customers, said its chairman at a public hearing today.
“We always welcome complaints and that will help us to address the issues and improve the service quality,” said Md Jahurul Haque while attending the public hearing held at the Institution of Engineers, Bangladesh (IEB) Auditorium in Dhaka.
Before the hearing, the telecom regulatory received about 1,600 complaints from 165 registered entities and a good number of those were also presented there.
Top officials of the telecom regulator replied to the queries while senior officials of the mobile operators were also present during the sessions.
BTRC chairman said currently their complaints receiving call centre works only during office hours. However, it has been decided that the call centre will run round-the-clock, even on holidays, he said.
The call centre for receiving complaints uses the short code 100.
This is the second public hearing on telecom service quality held by the telecom regulator. The first one was held in November 2016.