Samsung Bangladesh has launched an after-sales customer service campaign under which three vans will roam around cities to reach customers, especially those who specifically ask for it on the company's helpline 08000-300-300.
The vans will also stop in front of Samsung showrooms to provide advice on how to use the brand's products efficiently and ways to increase lifecycles.
This campaign will initially run in Khulna, Rajshahi and Rangpur till December 20.
The services include free software upgrades for handsets, free air conditioner filter cleaning and fixing problems of home appliances such as televisions, refrigerators, washing machines and microwave ovens.
“These days products are delivered straight to the doorstep of customers, and the same should happen with after-sales service,” said HD LEE, head of customer service at Samsung Bangladesh.