Dhaka-Rajshahi direct train service needed

A few years ago, a friend of mine was travelling from Plymouth to Preston in the UK. Before the journey started, the station announced that the train would be five minutes late. My friend was surprised to receive notification of a delay as short as five minutes. Given that he missed his next connecting train from Birmingham, the train authorities enquired after where he needed to go, and arranged for a car that would personally drop him to the Preston station, without any extra charges. They did this for all passengers. 

It is hard to imagine such treatment here. While travelling on the Rajshahi train, passengers are notified only when the delay surpasses an hour or more. The toilets are never cleaned. A 3-4 hour journey from Rajshahi to Dhaka takes more than six hours. We urge the government to clear out these issues of inefficiency. We would like them to introduce a Dhaka-Rajshahi direct train that will maintain quality standards and guarantee a journey of 3-4 hours. 

On another note, the government has increased train fares twice so far, which is inconvenient for less privileged passengers like rickshaw-pullers and other struggling labourers.  We urge the concerned authorities to introduce some compartments for those who can only afford cheaper fares. 

Mawduda Hasnin, Rajshahi