Tarana frustrated with call drop compensation
I also face call drops, but get no compensation, she alleges
State Minister for Telecom Tarana Halim today alleged that she found no compensation despite facing huge call drops in different parts of the country.
“We have issued order to mobile phone operators to compensate customers for call drops from July 1, but I found no development yet,” Tarana told journalists after inaugurating the first ever Customers Solution Innovation and Integration Experience Centre by technology vendor Huawei in Dhaka.
ALSO READ: Compensation for call drops from June
Addressing over the call drop issue, Huawei authorities said they have the technology to improve call droop situation.
On May 15, the telecom division, telecom regulator and mobile phone operators decided to provide mobile phone subscribers with a free minute for each call drop as compensation from June if they experience the disruption more than once a day.
Earlier, Tarana also conducted several meetings with the operators on reducing call drops and improving service quality.
In October last year, Tarana directed all mobile phone operators to improve their service quality, or they would have to compensate their customers.
READ MORE: Cell phone operators for consultation on call-drop
In January, Bangladesh Telecommunication Regulatory Commission made compensation for call drops mandatory.
However, operators ignored the issue and sent letters to the BTRC, asking for more discussion on call drops.