Three-digit number in the offing for all emergency services

The government is looking to bring all emergency services under a three-digit short code platform, as in developed countries, by the first half of next year.

At present, there are more than 50 short codes across the citizen services, including healthcare, telecom, disaster management, maternity and agriculture.

For example, Grameenphone users can dial 102 to seek help from Bangladesh Fire Service & Civil Defence.

"We want to bring all the emergency services under one umbrella -- it will be more effective that way. It is one of my dream projects and I want to make it happen," said Tarana Halim, state minister for telecom.

There are more than 13 crore active SIMs in Bangladesh, which means most of the citizens are connected, she said.

"And if they can dial a short code to get emergency services like fire brigade, ambulance, police and so on, it will improve their lives."

The three digit codes 100 and 111 are currently free. The telecom regulator has been directed to fix a three-digit short code for that end, said an official of the telecom division.

According to Bangladesh Telecommunication Regulatory Commission's short code policy, there is no scope to create any three digit code.

"Since the telecom minister is asking for it, we have to rethink about the policy," he added.

"If I can make the idea successful, it will help digitise people's lives," Tarana said, adding that she has discussed the issue with the home and health ministries and has gotten a positive response.

She said she will take up the issue to Prime Minister Sheikh Hasina.

To make the emergency service platform successful, a well-organised call centre with high-speed internet connection and high-definition equipment will be needed.

The service will need huge investments to become truly effective, she said, adding that she will try to convince the respective ministries to take up separate projects for that end.