Singapore Airlines wins world's best airline award

Singapore Airlines (SIA) has won the “World's Best Airline” award at the Skytrax's World Airline Awards this year.

The SIA also gained the top spot in “World's Best First Class”, “Best Airline in Asia” and “Best First Class Airline Seat” categories in the 2018 rankings.

This is the fourth time the SIA got the best airline award.

The awards are based on surveys on over 20 million travellers who rated over 335 airlines between August 2017 and May 2018, according to a press release.

“Singapore Airlines is honoured…I dedicate it to the 26,000 SIA Group employees who focus every day on delivering the world's best travel experience to our customers,” said SIA CEO Goh Choon Phong, who accepted the award at a ceremony in London yesterday.

“The World Airline Awards are based on direct feedback from customers, who we know have more airlines to choose from in this highly competitive global environment,” he said.

“The recognition will further motivate us to improve upon the three main pillars of our brand promise – product leadership, service excellence and network connectivity – to ensure we retain our competitive advantage, and continue to meet and exceed customer expectations,” he added.