GP greets 10,000 users for feedback
CEO along with employees of the operator meets with clients as part of its Customer First Day programme
Grameenphone employees yesterday met with 10,000 of their customers to inquire about the quality of their services and to better understand their needs as part of the operator's 'Customer First Day' programme.
As many as 1,500 employees, including it Chief Executive Officer Rajeev Sethi, visited 160 locations in the country to get feedback from their customers.
In the capital, Grameenphone employees visited 110 spots while Sethi also met with the students of Independent University Bangladesh on the university campus.
The programme was organised as part of Grameenphone's plan to improve their customer relations, officials said.
The mobile operator started observing the day in 2014 under an initiative of Telenor Group, the majority shareholder of Grameenphone. The operator connected with their fans through Facebook last year.
Telenor observed October 8 as 'Customer First Day' in all its 13 business units across the world.
“Customer First Day is very special to us as it gives Grameenphone employees an opportunity to interact directly with customers across the country,” said Marcus Adaktusson, director for communications at Grameenphone.
“The ambition is simple: listen, learn and make sure that we turn the feedback into better products and services.”
“We know that there are many things we are doing well, but we also know there are things that we can do better—so a big thanks to the more than 10,000 customers who gave us feedback today and who help us improve every day,” he added.
During the interaction with customers, management and employees asked questions on both the positive areas and areas that need improvement.
Earlier in the day, Sunil Kanti Bose, chairman of Bangladesh Telecommunication Regulatory Commission, inaugurated the programme for Bangladesh at GP House.
Sigve Brekke, president of Telenor, inaugurated it from Norway for all its 13 markets.
Through the interaction, officials found that customers mostly complained about the prices of the products.
The market leader will now compile all the data and decide on their next course of action, said a senior executive. “We will use it as a field survey to offer the best services.”
As of August, Grameenphone has 5.54 crore active customers and of them, around 1.75 crore are connected to the internet.