Local firm offers digital bots for tedious tasks

A local IT company is offering the setups for robotic process automation (RPA), a combination of technology governed by business logic and structured inputs aimed at automating business processes.

“The RPA will help banks engage customers in real time and increase efficiency and productivity,” MH Khusru, director of InfoSapex, told reporters at Best Western La Vinci Hotel yesterday while launching Robo2Mation.

Robo2Mation can be imagined as a digital robot in the form of software, said Imrul Hasan, director and CEO of InfoSapex.

“It is powered by artificial intelligence and therefore it is able to learn to do certain things when taught,” he said.

Banks, insurance companies, telecommunications operators and many such businesses do their tasks manually, which carries the risk of poor service quality and ultimately leads to suffering for customers, said Showkat Hossain Chowdhury, head of business.

He said many services of banks and other financial institutions, such as account opening, verification and loan processing, could be carried out using these “software robots” with much higher speed and accuracy. Faisal Mohammad, head of automation and security, also spoke.