Airtel Bangladesh awarded for online customer care
Airtel Bangladesh has recently been awarded for the telecom company's customer online experience initiative, at the Asia Communication Awards (ACA) 2015.
The award came during a gala ceremony at the Four Seasons Hotel in Singapore, Airtel said in a statement yesterday.
The Online Airtel Experience Centre (OAEC) -- a virtual 3D interactive customer service portal -- has made a clear impact on client satisfaction by providing efficient services that are unparalleled in the industry, it said.
OAEC customers get the exact services that they would have gotten from a physical experience centre, Airtel said.
The ACA programme recognises the outstanding performances and innovations from the telecom businesses that are based in and serve users in Asia.
The awards have 16 categories, and many companies such as SingTel, NTT Communications, StarHub, Huawei and Pacenet were also among the nominees. Almost 5,000 telecom professionals entered or voted for the categories.
The award shows that Airtel Bangladesh has made a mark in services and innovation, according to PD Sarma, chief executive and managing director of Airtel Bangladesh.
“We are striving to provide unparalleled customer services through innovation,” said Rubaba Dowla, chief service officer of Airtel Bangladesh.
Comments