ICT help desk in the works
People will soon be able to get ICT services and job-related suggestions by dialling 2041 and 105 directly.
The services will be provided under the national help desk, which is being set up at a cost of Tk 60.50 crore. The help desk will be rolled out shortly, according to officials of the ICT division.
The telecommunication regulator initially allotted 2041 and 16666 short codes for the help desk, but upon ICT State Minister's Zunaid Ahmed Palak's request the second code was changed to a three-digit one.
The rationale for the three-digit code is that it would be easy to remember.
At present, dialling 100 would connect to Bangladesh Police, 101 to Rapid Action Battalion, 102 to fire services, 103 to ambulance service and 104 to the Access to Information Programme under the Prime Minister's Office.
Currently, the ICT division runs a customer complaint centre on the 16364 short code. Earlier, State Minister for Telecom Tarana Halim said she plans to bring all the emergency services under a simple three-digit short code.
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