Uber to foster mutual respect between riders, drivers | The Daily Star
05:52 PM, June 19, 2019 / LAST MODIFIED: 05:55 PM, June 19, 2019

Uber to foster mutual respect between riders, drivers

With the objective of creating an environment of mutual respect, Uber, the world's largest on-demand ride-sharing company, has updated its community guidelines, reminding riders of the behavior expected of anyone using the platform.

The updated community guidelines ensure and encourage shared accountability on the platform, and will see a handful of riders who, after several notifications, fall below a minimum average rating, lose access to the Uber app, says a media release on Wednesday.

This will encourage shared accountability since drivers have long been expected to meet a minimum rating threshold.

Commenting on this development, Uber Bangladesh's chief Zulquar Quazi Islam said they all belong to communities that teach them the importance of treating everyone with respect.

"With the same thought in mind, we have updated Uber's Community Guidelines which extend the same behavioral standards to riders that Uber has for its driver partners. Even though a vast majority of riders will not be affected by this update, it reminds a select few what behavior is expected of them while using the app."

Zulquar Quazi said they want every Uber experience to be a great one. From new safety features, to new policies, we continue putting safety at the heart of everything we do. "Uber currently allows both drivers and passengers to rate each other and share feedback in the Uber app after each ride."


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