Biman launches call centre for better service

Biman Bangladesh Airlines yesterday opened its first-ever call centre in the city with a promise to provide quality customer services.
Kevin Steele, managing director and chief executive officer of the airline, inaugurated the centre at the carrier's administration building adjacent to Hazrat Shahjalal International Airport in the capital.
The centre will cater to the travel needs of millions of air travellers and travel agents, initially from Bangladesh, and later to other parts of the world, the airline said in a statement.
The newly set up centre would initially work as a direct contact point for making seat reservations, checking the booking status and providing the customers with related information.
“The opening of the call centre is just the first step in making Biman more accessible and more customer-friendly,” said Steele.
“Our aim over the coming months is to open a much larger call centre, catering to the needs of our customers all over the world.”
He further suggested that the centre should be manned by 30-35 agents in due time.
The centre will enable passengers to book directly over phone without visiting Biman outlets or agents.
“It is akin to another reservation outlet of Biman, an addition to its existing systems of booking through travel agents, Biman outlets and website,” according to the statement.
The two designated phone numbers of the centre are: 8901306 and 8901384.
Biman customers can call the centre every day (including weekends and holidays) from 9am to 5pm initially, and longer hours later.