Shohoz says Roni’s allegations are false, no negligence in providing services
Shohoz JV today claimed that it showed no negligence in providing services, adding that the allegations made by Dhaka University student Mohiuddin Roni were not true.
Shohoz said this in a statement issued today (July 25, 2022) following Roni's protest over substandard services provided by Shohoz and Bangladesh Railway authorities.
Maliha Quadir, founding managing director of Shohoz Limited, said, "Any consumer suffering due to ticket related issues is unexpected. In Mohiuddin Roni's case, all the necessary steps were taken in order to provide services according to the terms and conditions of Bangladesh Railway and the payment reconciliation policy. Shohoz JV did not show any negligence of service."
Tickets were not issued to Roni as Shohoz did not receive money in due time, the statement read, adding that the amount was temporarily frozen in Roni's mobile wallet and released later as per mobile financial service (MFS) policy.
"Mohiuddin Roni initiated his ticket purchase process for four tickets from Dhaka to Rajshahi through the e-ticket portal of Bangladesh Railway on June 13 at 8:36 am. As he did not have enough money in his MFS account, he cashed in Tk 3,000 in his MFS mobile wallet and at 9:37 am he tried to pay the due amount of Tk 2,680. However, since he failed to pay the due amount within the 15-minute session as per the Railway's official terms, his booking was cancelled and no tickets were issued for him on the aforementioned date," the statement read.
"The amount was frozen in Mohiuddin Roni's mobile wallet. No money from his mobile wallet was transferred into Shohoz JV's account. According to the terms, as the tickets were not successfully issued, the amount later was unfrozen and returned to the consumer through an automatic reconciliation process by the MFS provider within the next three working days. This is a tested, safe and globally recognized process of reconciliation."
"There was no negligence while providing service. Mohiuddin Roni received his money well ahead of the time (eight days) mentioned in the terms and conditions as per the ticketing website of Bangladesh Railway (www.eticket.railway.gov.bd)," Shohoz claimed in the statement.
As Mohiuddin Roni contacted (June 12, 10:14 am) Bangladesh Railway for support through its official email address (email@example.com), he received an email within 2 minutes (June 13, 10:16 am) asking for the necessary information. However, he did not respond to the email with the required information, the Shohoz statement also read.
Allegation of money being deducted from Roni's wallet without entering his PIN is also untrue, according to the statement.
His mobile banking service provider has already presented all the evidence negating his claims, Shohoz added.