3G, 4G Mobile Internet: Service resumes after puzzling 11-hr outage
After 11 hours of outage, 3G and 4G mobile data services resumed across the country yesterday evening.
Contacted, Posts and Telecommunications Minister Mustafa said the disruption could be due to a technical glitch.
"We are trying to identify the issue," he said.
Bangladesh Telecommunication Regulatory Commission officials said 3G and 4G internet services resumed at different times in different regions yesterday evening.
During the outage, operations of Point of Sale (POS) devices, online banking, ride-hailing services, and e-commerce sites were severely affected. Users who rely on mobile data, particularly the ones in rural areas, were left clueless.
Sharmin Akhter, who runs an online home-cooked meal business in Khulna, mostly relies on 4G mobile data.
"Weekends are usually my busiest days and I start getting orders in the morning. Today, however, everything's on hold," said Sharmin.
Md Imran, a driver for a ride-hailing service in Dhaka, said he could not get a single ride in the morning. "I usually get at least four to five ride requests before Juma prayers, but today I didn't get any," he told The Daily Star.
Nowrin Jahan, a development worker, who was returning to Dhaka by a bus in the morning, informed that she was stuck with heavy luggage and could not use any of the ride-hailing services.
"Initially, I thought there was a problem with my internet. If I were sent a text informing about the outage, I would have taken alternate measures," said Hasan, a government employee, who was trying to make a purchase using his credit card as he was low on cash at a convenience store.
Unable to make the purchase as the transaction was not going through, he had to leave empty-handed.
According to the BTRC, Bangladesh had 115.41 million mobile internet users as of August 2021.
Although two-thirds of the population use mobile data, the government ordered suspension of the internet and social media in the past.