World class service from RwandaAir
Every year, we spend time with our children's families in Kenya and Dubai. Previously, we travelled from Dhaka to Mombasa via Dubai and Nairobi. This year we availed a new direct service by RwandaAir from Dubai to Mombasa. This new service originating in the middle of “Darkest Africa” is little known. We were warned that going from Terminal 3 to 1 in Dubai is a maze and God help our luggage!
Landing in Dubai after midnight, we availed the buggies plying for the convenience of transit passengers. At the RwandaAir counter, we got our boarding cards and were assured about our luggage. The plane took off at 6.45 AM. I was astonished at the spotless interior of the plane and the cabin crew, all locals. Throughout the 6 hour flight, they exuded an air of efficiency and professionalism, expected only on major airlines. About their hospitality - the breakfast was out of this world, and titbits were liberally thrust upon us every minute with profuse apologies for the slight delay. At Mombasa, our luggage turned up intact.
Rwanda is a small country amongst giant neighbours and came to the limelight about 15 years ago for their terrible genocide. A genocide, which in terms of casualties per capita, far exceeded that, which we in Bangladesh are supposed to have suffered. Yet in just a scant decade, Rwanda has recovered and its new airline runs an ever-expanding network of regional flights. If my bitter experience on my last Biman flights is a pointer, the 40 year old can learn a lot about service and efficiency from this infant airline.