The suffering of ticket seekers continued for the second day yesterday as many complained that they could not buy advance train tickets online.
Hundreds of people had to wait in long queues for hours before they could buy tickets at the city’s Kamalapur Railway Station.
Yesterday, the railway authorities sold tickets for June 1. Around 25,000 tickets went on sale in the capital from 9:00am to 5:00pm. Half of the tickets were on sale online.
Fatima Akter, a resident of the city’s Agargaon area, had to wait for around seven and a half hours in a queue.
“I tried several times to buy tickets using the Rail Sheba app yesterday [Wednesday]. I tried again this morning [yesterday morning], but in vain,” she said.
“As I didn’t buy bus tickets, I couldn’t take the risk to depend on such an almost inoperative online ticketing system. That’s why I came to the station at 5:00am and joined the queue.”
Fatima, employee of a private company, finally got tickets for Rajshahi around 12:30pm.
“The government talks about digitalisation and massive development of the country. Then why do we still have to wait about eight hours for a ticket for a nearly five-hour journey?” asked the mother of two.
Another ticket seeker Shamim Sarker, a government employee, had a similar experience. He said people would not have suffered at the sta-tions if the online ticketing system worked properly.
“I got the tickets around 11:00am after waiting for nearly 12 hours. I would not have to waste my valuable time if I could buy tickets online,” he added.
Several people alleged that sale of tickets at the counters was quite slow. They blamed slow network of the ticketing computers for this.
However, the railway authorities claimed that the problems were temporary as the online ticketing system started working normally a few hours after the opening of ticket sale.
Munir-Uz-Zaman Chowdhury, managing director of Computer Network Systems (CNS) Limited, which provides online ticketing service on behalf the railway, said if more than 1 lakh people try to log on to a server simultaneously, most of them would not be successful.
Such a huge rush slows down the network, but it is not a technical glitch, he claimed.
Advance train tickets for Eid holidaymakers will be sold till Sunday.