Healthcare made easy | The Daily Star
12:00 AM, April 07, 2020 / LAST MODIFIED: 06:24 PM, April 08, 2020

Healthcare made easy

Telemedicine service Pulse bringing doctors’ appointments to smartphones

Telemedicine is an innovative sector of healthcare that allows patients to consult doctors remotely. Now, it is proving useful during the coronavirus pandemic. Pulse Healthcare Services is one such cloud-based telemedicine platform that has come forward.

Pulse launched its services last year to connect doctors and patients through a secure, online video conferencing platform. It also initiated a digital helpline in February.

With frontline healthcare professionals being at high risk battling the crisis, the objective, according to founder Rubaba Dowla, was to create a robust platform that allows patients to consult doctors from home in any part of the country, be it rural or urban.

"Telemedicine could help solve problems without overcrowding hospitals and putting people at further risk," said Rubaba, "All you need is a laptop or smartphone with internet access and you can consult with over 150 general physicians or even specialists anytime, from anywhere."

During the pandemic, citizens have been grappling for access to healthcare, while most service providers find it hard to manage the excess demand. "Elderly citizens and patients with co-morbidity are at high risk now. Pulse platform can be used as virtual chamber for our physicians," mentioned a press statement from the organisation.

Sonia Bashir Kabir, co-founder of Pulse, said, "Amid the spread of Covid-19, the adoption of telemedicine has shifted into hyper-drive globally over the past month, with virtual healthcare interactions. We believe Pulse can make a difference especially in rural areas where access to healthcare is limited."

"I consulted an expert physician specialising in internal medicine through Pulse. I received the prescription quite easily as well," said Rowsan Ara (49) of Gazipur.

She said her husband has also been using the platform and received satisfactory service. "I think this platform will be especially helpful for people in remote areas of the country," added Rowsan.

 Pulse launched a special only 24/7 hotline package for Tk 99, which provides access to doctors 24/7 through its call centre in partnership with Diabetic Association of Bangladesh. This service is available at and on Google Play and Apple stores.

The platform features fully encrypted live call and video consultation with certified professionals, said a press release. It also allows e-prescriptions, instant messaging with doctors, electronic file sharing for patients' history etc.

Pulse has also partnered with SBK Foundation & Young Bangla Tech Hubs in each of the 64 districts of Bangladesh. Villagers will be able to access doctors online by visiting the Tech Hubs upon maintaining a safe distance.

Many other telemedicine services are coming forward during this pandemic as well, whose information is available on

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