BTRC to host public hearing to know users' complaints | The Daily Star
04:06 PM, May 23, 2019 / LAST MODIFIED: 04:50 PM, May 23, 2019

BTRC to host public hearing to know users' complaints

Bangladesh Telecommunication Regulatory Commission (BTRC) has decided to hold a public hearing on June 12 to know about the users' experiences and quality of telecom services.

“The commission has recently decided to host this event to learn directly from the users about their experience over the quality of service and to know their perception of BTRC,” said Md Zakir Hossain Khan, senior assistant director of the regulatory body.

On November 2016, Bangladesh Telecommunication Regulatory Commission (BTRC) had hosted public hearing for the first time.

BTRC has decided to host around few hundred customers through a registration process. The event will take place at the Institution of Engineers, Bangladesh auditorium at Ramna in Dhaka, said Khan.

The have already opened the registration process and users can register www.btrc.gov.bd/regestration-form, registration will be open till June 3. 

BTRC officials said the public hearing will help to improve quality of operators’ services on the basis of customers’ feedback.

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