Poor mobile network in busy Ctg areas
Customers of different mobile network operators at a public hearing yesterday reported that their daily communication was being hampered due to poor coverage in busy areas in the port city of Chattogram, including GEC and Foy's Lake.
The event was hosted by Bangladesh Telecommunication Regulatory Commission (BTRC) at Radisson Blu Chattogram Bay View, the first one to be held outside the capital to learn about user experience and service quality.
The matter was acknowledged by Brig Gen Md Ehsanul Kabir, director general (DG) of the BTRC's Engineering and Operations Division.
"Issues of poor network in different overcrowded areas had been noticed around one year ago. It's not only the problem of the port city but also other cities of the country," he said.
"We've inspected the mobile operators' systems in August and identified overloaded BTS (base transceiver stations, which connect mobile devices to the network)," he said.
A total of 2,017 sites of Grameenphone, 1,760 of Banglalink, 1,611 of Robi and 606 of state-run Teletalk sites have been identified where a huge number of call drops take place, he added.
"We have asked the operators to fix the problem within three months and we asked them to increase the towers (BTS)," said Kabir.
Two students pointed out that customers concerned were not being notified when operators were cancelling SIM registrations and reselling those for remaining off the network for 180 consecutive days.
In response, Brig Gen Md Nasim Parvez, the DG of the BTRC's Systems and Services Division, said, "SIMs are not anyone's private property as it belongs to state. If you want to remain active please recharge it timely."
"We will ask the mobile operators to notify SIM owners before cancellation," he added.
BTRC Chairman Shyam Sunder Sikder chaired the hearing while Legal and License Division DG Asish Kumar Kunda and Spectrum Division Director Lt Col Awal Uddin Ahmed also responded to questions.
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