Two days into the crash of MH17, Malaysia Airlines today announced that it will be waiving any change fees for passengers who wish to make changes to their itinerary to any MH destinations.
Passengers who wish to postpone or cancel their travel plans can obtain a refund, including for non refundable tickets, according to a media statement issued by Malaysia Airlines.
The plane, carrying 298 people, crashed in rebel-held territory in eastern Ukraine on Thursday. The Boeing 777 was flying from Amsterdam to Kuala Lumpur.
The two sides in Ukraine's civil conflict have accused each other of shooting the jet down with a missile.
In its statement, the airlines said, “Our Enrich passengers will also receive fee waivers for any changes to their travel itinerary, as well as refunds of miles should they choose to cancel their redemption tickets.”
These waivers are only applicable from July 18 to 24, 2014 for travel between July 18 and December 31 this year, the statement said.
Passengers who wish to make changes to their travel plans have been asked to contact the nearest Malaysia Airlines ticketing office, or call its global Call Center at 1-300-88-3000.
It is the second disaster suffered by Malaysia Airlines this year. Flight MH370 disappeared en route from Malaysia to China in March and has still not been found.