Walton opens four more service centres
Walton Service Management System (WSMS) has opened four of its service centres this month at the divisional cities of Sylhet, Barisal, Gopalganj and Dhaka.
Walton currently has eight cell phone service points countrywide, which will be increased to 15 with an aim to increase sales of the company's mobile phones, the company said in a statement yesterday.
Currently, WSMS provides after sales services at 280 points across the country facilitated by 1,500 skilled and experienced engineers and technicians.
Walton has got ISO certificate, as the company took initiatives to ensure world-class and smooth post sales services for the users of its branded products, according to the statement.
Prime goal of the company is to gain the customers' faith, said Md Neamul Haque, senior deputy director of Walton Group and also the head of WSMS. “To reach the goal, the company is continuously releasing world-class products and also delivering quick and best post sales services.”
A total of 60 service points are operated across the country so that customers can receive better after sales services within their reach. Post sales service centres have also been established in about 220 Walton Plaza. The process of opening new service points is also going on.
Shah Mohammed Imtiaz, deputy director of Walton Group and monitoring chief of WSMS, said they have set up 60 service points in 42 district towns till date, of which 10 points are in Dhaka.
Customers of Walton products can also dial 16267 to receive information about any problems of the purchased products.
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