Sonali's banking software collapses
Thousands of Sonali Bank customers were unable to make any online transaction for the past three days due to a breakdown in its IT system.
“The bank's core banking software or CBS has temporarily been stopped in the wake of technical faults,” a senior official of the bank said, citing a notice issued by its headquarters to its branches.
The situation threw the bank's branch staff into a tricky spot, particularly in places outside Dhaka.
Customers branded Sonali's systems 'useless' after they were unable to transfer cash or use their ATM cards for the past three days.
Some customers were angry with the staff at some branches outside Dhaka, an official at the bank's head office told The Daily Star.
The bank was only able to cash out cheques, while online cash transfers, debit card and ATM services remained suspended. Sonali has 1,205 branches across the country, of which 502 branches run on CBS, meaning that transaction was off at these branches due to technical faults.
Presently, 1,192 branches of Sonali are included in the online banking network. “We are trying our best to solve the problem,” said Mofazzel Hossain, general manager (public relations) of Sonali Bank. He said the problems would be resolved today.
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