BTRC to hold public hearing on mobile users’ complaints Nov 22
Bangladesh Telecommunication Regulatory Commission (BTRC) has decided to hold a public hearing on November 22 to know about the mobile phone users' experiences on the quality of services.
The programme will help to improve the telecom service, said BTRC Chairman Dr Shahjahan Mahmood today.
BTRC received huge complaints from the subscribers about their dissatisfactions over different issues, especially for complexities and loopholes of different internet service-packs and call rate offers, BTRC sources said.
To resolve the issues and to know customers’ perspectives, BTRC will organise the public hearing for the first time in its history, Mahmood said earlier.
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